Without a hard working, dedicated operations team, how would anything get done at Red Oak Recovery? With qualified addiction program guides, facilities managers, life skills facilitators, and gardens and grounds keepers, they keep our facility up and running while maintaining its serene beauty.

Jim Norconk

Compliance Director

Operations Team: Jim NorconkJim Norconk earned his Bachelor’s degree at the University of Central Florida in Political Science and went on to earn a Master’s degree in Mental Health Counseling from Springfield College. He is a Certified Addictions Professional and has worked in various roles in addiction treatment programs including Primary Therapist, Clinical Director and Operations Director. He has taken lead roles in multiple substance abuse treatment facility start- ups and has, most recently, been consulting for treatment facilities assisting with licensing, quality assurance, policy and procedure, marketing, admissions and team development.

Jim is a Blues music fan, plays guitar and enjoys spending with his wife and two boys.

Becca Vines

Operations Director, The Willows at Red Oak Recovery®

Operations Team: Becca VinesBecca received a Bachelor’s of Science in Recreation Management from Appalachian State University. She comes to the Willows at Red Oak Recovery with over 10 years of experience in the wilderness therapy industry. Becca has spent most of her time serving in leadership and teaching roles and was also a field instructor for two years. She is a WFR and certified QPR instructor.

Becca is dedicated to serving others and believes in the holistic healing power of nature and exercise. Becca enjoys working with young women and helping them find their voice and self-confidence. She was drawn to the Willows because of the holistic approach used with the clients as well as the diverse outdoor activities. Becca enjoys working with a team that is collaborative and passionate about the service they provide.

Becca grew up in Connecticut and moved to North Carolina for college. Her love of backpacking started when she went on an Outward Bound course in Montana. In her free time she enjoys hiking with her husband and three dogs, traveling, and running marathons.

Bronwyn May

Head Gardener

Operations Team: Bronwyn MayBronwyn comes to Red Oak from the Penland School of Crafts in Mitchell County, NC. She moved to Western North Carolina in 2010 from Providence, Rhode Island. Bronwyn has been a professional gardener for 11 years, and originally trained in perennial, shrub and tree maintenance. In the past 5 years, she has propagated and maintained large vegetable gardens. Growing flowers is her favorite activity, and she enjoys working with people and teaching them how to grow food. When not gardening with the clients at Red Oak, she gardens at home with her partner Tom, and hangs out on the front porch with their dog Roxy.

Justin Turcotte

Facilities Manager, The Willows at Red Oak Recovery®

Operations Team: Justin TurcotteJustin comes from Boden, Maine and moved to Asheville in 2005 by way of Vermont. He has much experience in construction and facilities maintenance, and brings a passion for maintaining a safe environment for Red Oak clients. In his free time, Justin enjoys riding his motorcycle, blowing glass, and working on his 1920’s home with his girlfriend.

Walter Ager, CSAC-I

Life Skills Facilitator, Gardener

Operations Team: Walter AgerWalter has been with Red Oak for over two years as a Clinical Technician, Direct Care Staff Shift Supervisor, and now Life Skills Instructor and Gardener. In his time here, he has worked with over two hundred clients, helping them to recover from drug addiction and mental illness. As a recovering addict, he is able to directly relate to many of the struggles our clients face. As a Certified Substance Abuse Counselor Intern, he leads groups that focus on mindfulness and selflessness. He believes that gardening and working in the dirt relieves stress and gives the clients a since of satisfaction through visible results.

Jonathan Estep, EMT-I

Grounds Keeper

Operations Team: Jonathan EstepJon joined the Red Oak Recovery® team with a strong desire to help others. With years of experience working in both Adventure and Recovery settings, Jon brings his expertise in ensuring the physical health and well-being of the Red Oak community.

Jon earned a B.S. undergrad degree in Geography and Geology at Appalachian State. After working as a cartographer, sled dog trainer, and arborist, Jon chose to follow his passion of Medicine. He became certified as an NC EMT basic, and then continued his education by earning his WEMT-Intermediate. He enjoys daily interactions with clients and staff, and coordinates with local doctors and specialists to address all clients’ needs. Jon is a firm believer in the nutrition- and exercise-based approach that Red Oak employs.

He hopes to continually provide the highest level of medical care. If he’s not at work, you’ll probably find Jon climbing rocks, paddling whitewater, or on a trail run with his dogs.