Without a hard working, dedicated operations team, how would anything get done at Red Oak Recovery®? With qualified addiction program guides, facilities managers, life skills facilitators, and gardens and grounds keepers, they keep our facility up and running while maintaining its serene beauty.

Jim Norconk

Compliance Director

Operations Team: Jim NorconkJim Norconk earned his Bachelor’s degree at the University of Central Florida in Political Science and went on to earn a Master’s degree in Mental Health Counseling from Springfield College. He is a Certified Addictions Professional and has worked in various roles in addiction treatment programs including Primary Therapist, Clinical Director and Operations Director. He has taken lead roles in multiple substance abuse treatment facility start- ups and has, most recently, been consulting for treatment facilities assisting with licensing, quality assurance, policy and procedure, marketing, admissions and team development.

Jim is a Blues music fan, plays guitar and enjoys spending with his wife and two boys.

Walter Ager, CSAC-I

Life Skills Facilitator, Gardener

Operations Team: Walter AgerWalter has been with Red Oak for over two years as a Clinical Technician, Direct Care Staff Shift Supervisor, and now Life Skills Instructor and Gardener. In his time here, he has worked with over two hundred clients, helping them to recover from drug addiction and mental illness. As a recovering addict, he is able to directly relate to many of the struggles our clients face. As a Certified Substance Abuse Counselor Intern, he leads groups that focus on mindfulness and selflessness. He believes that gardening and working in the dirt relieves stress and gives the clients a since of satisfaction through visible results.

Brett Farmer

Facilities Maintenance Technician

Brett is a longtime resident of Western North Carolina. After graduating high school in Northern Virginia, he returned to the mountains where he earned his Bachelor’s degree in Business Administration from Western Carolina University.

He enjoys working with his hands and has many years of experience working in the facilities maintenance field. His time working for a nonprofit organization has taught him the importance of helping others.

He stays grounded by working in his daylily nursery and spending time with his wife Olga.